Although it may be a mild winter -- even by San Antonio standards -- customers of CPS Energy, the city’s electric company, are experiencing huge spikes in their bills, specifically January.
CPS Energy confirmed staffing of meter readers has dropped, which contributed to increased estimated meter reads. The utility's Christine Patmon said staff members who are retiring are not being replaced, and the it recently finished negotiating contracts for meter readers.
CPS customers will be the first in the nation to get a new mobile phone app to run their air-conditioning and electrical systems when it rolls out in February. San Antonio-based Consert, Inc. unveiled its new tablet device earlier this month at a utility company in Tennessee.
Consert Vice-president Jeff Ebihara said although customers have been able to access their Home Managers using their mobile devices, the new app makes the system more portable.
Millions of people on the East Coast remain without power today as Superstorm Sandy barrels into the United States. To help restore electricity, CPS Energy is sending some of its own emergency response crews.
For the next three days, 6 of CPS Energy’s utility trucks will be traveling to help Dominion Virginia Power, who sent CPS a request for assistance on Sunday Morning.