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Driver license offices across Texas were scheduled to reopen for regular business hours on Monday following several cancellations of driver license appointments.
Offices closed and appointments were canceled for several days due to a system upgrade that began over the Labor Day holiday weekend.
The Texas Department of Public Safety said capacity issues caused by the upgrade overloaded the system and made services unavailable.
Driver license offices extended hours in high-volume areas across the state in order to accommodate rebooked appointments in the short-term.
Walk-in service will be limited or unavailable at most locations work to accommodate those who were impacted by cancellations.
DPS said its customer service team contacted impacted Texas via preferred email or phone to give them priority booking.
Anyone with appointments canceled Sept. 5-8 that have not yet been rebooked should email CUSTOMERSERVICEDL@dps.texas.gov
