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How Long Are South Texas Veterans Waiting For Care?

It’s been three years since a national scandal over wait times at VA hospitals. Today at the Audie L. Murphy Memorial VA Hospital in San Antonio, hundreds of veterans are still waiting more than 30 days to see a doctor. 

Data collected by National Public Radio and made available to Texas Public Radio tells the story of an increasing need for veterans care and the scramble to keep up.



In the waiting room of the Internal Medicine Clinic at San Antonio’s Audie L. Murphy VA Hospital, 74-year-old Darwin Dahl sports his Purple Heart ball cap. He’s waiting to meet with his new primary care doctor. Dahl spent 18 months as a machine gunner in Vietnam.

"I got shot one time from the ground," Dahl said, "I got shot in the leg."

Credit Wendy Rigby / Texas Public Radio
Texas Public Radio
Darwin Dahl, 74, sits in the waiting room of the Internal Medicine Clinic at Audie L. Murphy Memorial VA Hospital in San Antonio.

He likes the service at the VA and compliments the doctors and nurses, who "knows what they’re doing," Dahl said. But, he admits, that the wait for care is sometimes long.

"It’s slow because they have so many people to deal with," Dahl remarked.

To help, Congress passed the Veterans Choice Act of 2014. It provides the option for veterans to get appointments with community doctors. That happened more than 30,000 times in South Texas.

Also, the federal government earmarked more than $2 billion for VA hospitals around the country to hire the staff needed to cut down wait times.

For some patients, that worked. But for others, wait times in San Antonio went up in the last three years. With a big emphasis on hiring psychologists and psychiatrists, patients needing mental health care get it faster than before.

Credit Wendy Rigby / Texas Public Radio
Texas Public Radio
The South Texas Veterans Health Care System currently has more than 500 job openings.

Veterans who need routine mental health appointments wait less than half the time they did two years ago. It used to take almost five days. Now it takes an average of two.

Group Practice Manager Preeti Patel said wait times for primary care appointments have also dropped from 6 days in 2014 to just over 4 days in 2017. However, wait times for specialty care – services like outpatient surgery, urology and endocrinology – went up from 4 days to 7 days.

The reason is a shortage of specialty physicians. Vacancies create a back log. Plus some specialties, like dental care, are not covered by the Choice Act.

Overall, staffing at San Antonio’s VA went up 5 percent since 2014. Still, in the two years that followed, each month, an average of 29-hundred patients waited longer than 30 days to be seen. That’s 5 percent of all appointments.

Patient Sherry Youngblood says she believes medical professionals have a better attitude toward serving patients since the 2014 national VA wait times scandal.


Chief of Human Resource Management, Jeffrey Young, says the local VA is working hard to keep up. 500 positions are open right now.

"We have been growing by leaps and bounds over where we were about three or four years ago," Young stated.

Some patients say the VA seems to be trying harder. Like former Air Force electrician Sherry Youngblood, who notes an attitude shift in the medical professionals.

"Honestly, sometimes they didn’t have the right demeanor," Youngblood noted. "Now, it’s not that way. It doesn’t seem like I’m bothering you when I come to get care from you. People are nicer. The quality of care has gone up."

Others, like 76-year-old LeRoy Caverly, are willing to wait a little to see a VA doctor they know and trust.

"I think they’re doing the best they can," Caverly said.

Credit Wendy Rigby / Texas Public Radio
Texas Public Radio
LeRoy Caverly, 76, gets his blood drawn at Audie L. Murphy Memorial VA Hospital.

The Vietnam Green Beret comments that the VA seems to meet those with the greatest needs first and that’s okay with him.

"There are a lot of people here that think they should get in right away," Caverly observed. "And there are people here who’ve been hurt a lot worse than they are, who need service first."

With younger veterans returning home from recent conflicts, and aging Korean and Vietnam War veterans needing more care, the VA will have to continue to improve access to keep up with the growing demand and avoid long wait times.

The South Texas VA has a commitment to hiring veterans to serve veterans. 43 percent of employees served in the military.

Wendy Rigby is a San Antonio native who has worked as a journalist for more than 25 years. She spent two decades at KENS-TV covering health and medical news. Now, she brings her considerable background, experience and passion to Texas Public Radio.