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The City of San Antonio has revamped its 3-1-1 SA mobile app.
The app allows users to interact with the city by submitting service requests for concerns that need attention.
Users can identify their location through their mobile phone, attach a photo, and track requests through a profile.
Improvements include a redesigned home screen, enhanced category search, and a detailed report with a better view of service requests.
The statement offered additional details on the following improvements:
- Redesigned Home Screen: The redesigned home screen helps users quickly find and navigate city services and offers the ability to reach the 311 call center directly for additional assistance.
- Enhanced Category Search: The new design makes reporting issues faster with the updated category layout and includes a search for request types. Simply choose the category needed with no time wasted.
- Detailed Report View: The detailed report view better documents the information on service requests, making tracking and managing reports easier and more insightful. The service request definition provides a richer, more informative view of submitted reports.
- Community Section with Monthly Leaderboard: The community leaderboard still includes the historical leader but now also shows the monthly leader, challenging users to make an impact.
- Official Branding: The refreshed brand delivers a polished and unified experience that reflects 311’s commitment to serving individuals and the community.
“On this 3-11 Day, we urge residents to download the 311SA app,” said Paula Stallcup, director of 311 customer services, as quoted in a city statement. “It is the most convenient way to report issues, improve your neighborhood and engage with your City government.”
Visit SA.gov/311SA to download the app.
