Kitty Eisele

It was 1996 when journalist Howard Gleckman got "the call" — about emergency care for his mother-in-law. Soon he was managing care for three older family members, and found the system impenetrable. He’s since made a career of explaining how long-term care works in the U.S., and how Wall Street investors are helping decide the kind of care your grandmother gets.

Kitty asks her dad what he thinks about death and the afterlife, then turns to a hospice chaplain who has discussions like that for a living.

Kitty talks with another caregiver about keeping their parents socially connected, even as their social skills decline.

After moving in with her dad, Kitty discovers a long list of new responsibilities she needs to figure out, like personal grooming.

In search of support, Kitty calls a friend who cared for her husband with Parkinson's.

When her dad takes an impromptu road trip across the Midwest, Kitty is forced to reckon with his declining health.