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Technology & Entrepreneurship

TaskUs To Move 1,200 Employees Into Rackspace 'Castle' In San Antonio

Courtesy Rackspace
The first main entrance to "The Castle" was the old Mervyns Department Store

TaskUs will move into Rackspace’s Castle in a first of its kind deal with the San Antonio tech company. The two companies finalized the lease Tuesday.

“We are excited to create space for another technology company that is committed to San Antonio, especially one whose sense of giving back to the community aligns well with ours,” said Laura Sue D’Annunzio in a statement. 

TaskUs provides outsourced call center and customer service support to companies. It targets tech startups and companies looking to grow quickly that may not be able to keep up with hiring a full service customer relations team. Some of its clients are Hootsuite, the Twitter-based tool, and Mailchimp, the mass-emailing service. 

The company leased 32,000 square feet at the Fine Silver Building downtown in 2017 and hired 400 people. San Antonio became its domestic hub. The company is largely in the Philippines. A little over a year ago it grew in the city. It opened a facility for 1200 employees at a building, tucked between Interstates 10 and 410 on the city’s northside. It has another 900 employees in New Braunfels.

TaskUs will mothball the north San Antonio location, moving employees into 77,000 square feet of the former Windsor Park Mall. IT will sublease the former Mervyns department footprint from Rackspace, which it has no current commercial relationship. 

Credit Courtesy TaskUs
The front desk of TaskUs' Fine Silver location downtown

“It really offers us everything we’re looking to do in terms of facilities for our employees,” said Mark Blais, vice president of operations in San Antonio.

Despite adding 12,000 square feet, the company doesn’t anticipate adding staff in the next 12 months, using the space instead to add amenities like virtual reality units, a larger on-site gym and — biggest of all — parking.  

“The fact that we actually have dedicated parking that is the number one biggest win for us.”

Its 400 employees at the Fine Silver building will remain.

The lease amounts to around 6% of Rackspace’s 1.2 million square foot facility. Rackspace has renovated a little more than half the building. The rest is undeveloped mall space, according to a spokeswoman. 

Paul Flahive can be reached at paul@tpr.org or followed on Twitter @paulflahive.