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As Screenings For Coronavirus Begin, Not Everyone At The VA Feels Prepared

The Department of Veterans Affairs is now screening patients for coronavirus in an attempt to protect the already vulnerable veteran population. But some employees and members of Congress question whether the nation's largest healthcare system will be able to come up with a unified response to the pandemic.

On a recent morning in March, cars lined up at the entrance to San Antonio’s Audie Murphy Memorial VA Hospital, their blinkers on. Barricades funneled veterans' cars through the parking lot and toward the front of the hospital, past little white tents manned by volunteers.

Volunteer Barbara Abbey stood by the road with a script in hand. Leaning toward one driver, she asked about travel history, exposure, as well as symptoms like coughing, fever and shortness of breath.

If patients, staff, or contractors answered affirmatively to any of the questions, they were given a yellow card and told to proceed to a secondary screening area where workers in masks and gowns awaited.

VA volunteer Barbara Abbey asks drivers questions about coronavirus symptoms, exposure, and recent travel history.
Credit Carson Frame | Texas Public Radio
VA volunteer Barbara Abbey asks drivers questions about coronavirus symptoms, exposure, and recent travel history.

“I Think We’re Ready For It”

Though the coronavirus outbreak is projected to overwhelm the US hospital system, VA Secretary Robert Wilkie said in an interview that veterans would be taken care of.

“We are in the emergency preparedness business,” Wilkie said. “We started marshaling our supplies at the beginning of February, when our people told us that there was a potential for this [virus] coming here. So we have supplies, we have ventilators, we are working with the private sector to get as many masks as we need.”

Wilkie has directed VA to stop all elective surgeries in order to free up medical personnel. The move was also an attempt to preserve the system’s supply of blood and personal protective equipment.

Coronavirus cases are expected to climb among veterans, who tend to be older and have underlying medical conditions which put them at greater risk. Wilkie said the agency hasn’t experienced a surge of cases yet.

“To be honest with you, we have not had the ‘great wave’ of veterans with this virus. It may come. I think we’re ready for it,” he said.

But not everyone at the VA thinks the situation is under control.

“This epidemic, both for the VA and for the larger world, exposes all the weaknesses in our system that are already there,” said Marilyn Park, legislative representative with American Federation of Government Workers, a union that represents many VA employees.

Park said she’s getting field reports from employees who feel they’re not getting enough guidance about how to implement screenings. She argued that the coronavirus response has a patchwork quality that compromises the safety of both healthcare workers and patients.

“Each facility has a different screening procedure,” Park said. “Different entrances are closed. Different screening questions are being asked. Different triage is going on once people are screened.”

Questions About Preparedness

Since the virus emerged in Wuhan, China in December, members of Congress have pressed VA about its ability to handle a pandemic.

VA representatives told Congress in March that up to 1 in 5 veteran patients could become infected and need care.

Senator Jon Tester of Montana was one of a dozen senators who sent a letter to the VA asking about measures the agency had taken to protect veterans from COVID-19 spread.

Tester said the department has been slow to talk about its needs and plans.

“I'll just be honest with you. They could have extra beds, but I don't know that they have the staff to man them...is the problem,” he explained. “We've been understaffed in the VA for a number of years, and a number of administrations.”

Concerns About Coordination

The VA is the nation’s largest health care system, with 172 medical facilities, more than 1200 outpatient sites, and 9 million veteran enrollees.

It’s also spread out, with each center acting with a high degree of independence.

At a time when moving people, supplies, and equipment is necessary to save lives, Tester worries that coordination could be a challenge. To deal with that, the VA has set up emergency operation centers in each of its 18 networks.

Secretary Wilkie said those centers are sharing the same information across all medical facilities.

“Those centers reflect policy coming from us on what the protocol is for dealing with this situation. It is no different at Audie Murphy than it is from Hot Springs, South Dakota. It's the same medical standards.”

Audie Murphy VA Hospital Medical Center Director Chris Sandles oversees the first day of coronavirus screenings.
Credit Carson Frame | Texas Public Radio
Audie Murphy VA Hospital Medical Center Director Chris Sandles oversees the first day of coronavirus screenings.

At Audie Murphy Hospital in San Antonio, medical center director Chris Sandles watched the screenings in the parking lot.

“We’re making adjustments where we need to in the process. But ultimately, my goal is to make sure that we’re keeping both our patients and staff as safe as we possibly can.”

But he said it’s a moving target.

Carson Frame can be reached at Carson@TPR.org and on Twitter at @carson_frame.

Carson Frame can be reached carson@tpr.org and on Twitter at @carson_frame