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Goods Returns Strain Online Shopping Supply Chain

By David Schaper
Published December 25, 2020 at 3:27 PM CST
Shoppers line up outside a Target store in South Portland, Maine.
Robert F. Bukaty
/
AP
Shoppers line up outside a Target store in South Portland, Maine.

A sharp increase in online shopping this year means an increased number of things consumers will want to return. But the supply chain made to quickly deliver goods is not so nimble in the reverse.

Copyright 2020 NPR
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Economy & Labor All Things ConsideredCOVID-19shopping
David Schaper
David Schaper is a correspondent on NPR's National Desk, based in Chicago, primarily covering transportation and infrastructure, as well as breaking news in Chicago and the Midwest.
See stories by David Schaper