-
Terms of the settlement have not been released. United promises changes in the way it deals with passengers.
-
United says the decision must be made before customers board the plane. Battered by a viral video nightmare, the airline says this is an initial step toward delivering "the best customer experience."
-
Beset by a record of flight delays, dismal passenger satisfaction and widespread tech glitches, the nation's second-largest airline is seeking ways to restore customer confidence and employee morale.
-
DALLAS — Think flying is getting worse? A pair of university researchers who track the airline business say it’s a fact.More flights are late, more bags…