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Thousands of cancellations, lost bags and endless lines have angry customers taking to social media to voice their discontent.
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Passengers who looked for last-minute tickets encountered sky-high prices — in some cases, triple or quadruple the rate for the same route in the last few months. Experts say it's fairly normal.
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The airline is facing criticism after it canceled more than half of its flights during the holiday travel season. Now it’s asking people seeking reimbursement to go through its website.
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Ahead of the New Year's weekend, the airline said that Friday will see minimal disruptions after its slashed schedule stranded hundreds of thousands of travelers during a wintry holiday stretch.
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After Southwest Airlines canceled thousands of flights over the week, travelers are scrambling to reunite with their luggage.
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The disruptions add to chaos that has left people stranded at airports across the country, many of them with little idea of when they can get home or where their bags are.
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Meanwhile, in the United Kingdom, the practice of "fuel tankering" draws scrutiny.
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From Texas Standard: Perhaps no airline has a greater stake in the fate of the Boeing 737 Max than Texas-based Southwest Airlines, which bought 34 of...
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Dallas-based Southwest Airlines filed a lawsuit in federal court Thursday, alleging its mechanics union — the Aircraft Mechanics Fraternal Association —...
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Southwest Airlines co-founder Herb Kelleher, the colorful character who built an upstart Texas carrier into a high-flying powerhouse, died Thursday, the...